Returns
Our policy lasts 30 days from the date when an order is shipped. If 30 days have gone by since the date when your purchase was shipped, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Any discounted item
- Any free item
To complete your return, we require a receipt or proof of purchase. This takes the form of an order number from our online store.
Only products purchased directly from the Level 99 Store are eligible for refunds or exchanges. If you purchased a Level 99 Games product from a retail store or another online store, please contact that vendor for a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the original method of payment cannot be refunded, store credit will be offered instead.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at https://www.level99games.com/contact-us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items and free promotional items cannot be refunded.
Shipping
If the item has already been shipped and has arrived successfully, shipping cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@level99games.com and send your item to: Level 99 Games LLC, 7900 Lorraine Ct NE, Suite F, Albuquerque NM 87113, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: Level 99 Games LLC, 7900 Lorraine Ct NE, Suite F, Albuquerque NM 87113, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.