Level 99 Games LLC
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Contact us M-F 9am-5pm MDT @ 505-361-2880
Guilty Gear -Strive- The Board Game
Will there be a Pledge Manager post-project?
I am a retailer, how can I get copies in my store?
Will there be stretch goals in this project?
What size are the game cards?
Where are Bridget, Asuka, Sin, Bedman?, and Johnny?
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Dead by Daylight: The Board Game
Will the DBD Collector's Edition Be Available At Retail?
How do Young-Ja's patterns work?
Are the bags in Bullet♥︎ meant to have a logo printed on them?
I already own the Deluxe Bullets. Will I have to repurchase them for Bullet★?
Whats the Difference Between Bullet♥ and Bullet★?
Is the Skull Man 33 solo fighter still available from Level 99 Games?
Are Seasons 1 and 2 Still In Print?
Is Exceed Cross-Compatible?
Empyreal: Spells and Steam
Do you deliver outside the zones stated on the Kickstarter Project?
Why is tax charged post-project in the Pledge Manager? Isn't this project international-friendly in my region?
Are My Afterworld Express Trains the Wrong Color?
I have two copies of the team card "The Single." Is this an error?
Some of my dividers are the wrong color or show the wrong type. What should I do?
One of the cards in my "Shonen Leap" set appears to just be a friendship card. Is this normal?
Can I still get Millennium Blades Collusion?
Can I still get BattleCON Unleashed?
How can I tell I'm playing the latest edition of BattleCon?
When will play mats from the BattleCON Unleashed project arrive?
The Level 99 Store
Purchasing and Returns
Refund & Exchange Policy
How do I return a game I accidentally ordered?
I am not satisfied with the final state of a product. What can I do about it?
Do I have to pay additional taxes if I order Level 99 Games from outside of the USA?
Help! My game is missing parts or was shipped with damage!
Can I have my replacement parts shipped with my order?
Shipping & Fulfillment
Status shows delivered, but I haven't received my game yet!
Help! I haven't received a shipping confirmation yet!
Do you ship to Russia, South America, or the Middle East?
Who are your Distributors?
Future Retailer Support
How can I buy Level 99 Games in bulk for resale?
When will I receive digital Launch 99 rewards?
Why are my shipping rates high for Launch 99 Items?
Where can I see the status of my Launch 99 Order?
Game Design Submissions
Does Level 99 Games Take Submissions?
How can I become an Artist for Level 99 Games?
How can I become a Graphic Designer for Level 99 Games?
Licensing & Branding
Personal and Fair Use
Can I use Level 99 Games art and characters for my personal project?
Can I use photos of Level 99 Games products on my website?
Fan Work Policy
Translation & Localization
Can I translate one of your games into my local language?
Kickstarter & Other Platform Sales
What does it mean to back a project on Kickstarter?
Refunds on Kickstarter
What does "Exclusive" mean?
Why isn’t my area listed on the shipping chart? Can you ship to my area?
Can I order other Level 99 Games alongside my Kickstarter Pledge?
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What are Discord Boosters?
What are the rules of Friday Fight Club?
Are you planning to...?
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